Job Description
Join ConnectCare Solutions as a Part-Time Chat Support Specialist and become the digital voice of our innovative healthcare platform. We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat interactions. This flexible role offers the perfect blend of remote work and professional growth in Charlotte's thriving tech scene.
Enjoy competitive pay, comprehensive training, and a supportive team environment while making meaningful impacts on patient journeys. Your expertise will help streamline healthcare access for thousands across North Carolina.
Responsibilities
- Deliver prompt, professional responses to customer inquiries via live chat
- Resolve technical issues and provide product support for healthcare platform users
- Maintain detailed documentation of interactions using CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Adhere to HIPAA compliance standards in all communications
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- 1+ years of customer service or chat support experience
- Exceptional written communication skills with professional tone
- Proficiency in multitasking across multiple chat conversations
- Strong problem-solving abilities with attention to detail
- Experience with Zendesk or similar CRM platforms preferred
- Ability to work independently with minimal supervision
- Available 20-25 hours/week, including evenings/weekends