Job Description
Join Denver Connect Solutions as a Part-Time Chat Support Specialist and become the digital face of our innovative tech brand! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat. Enjoy flexible scheduling, remote work options, and a collaborative team environment dedicated to excellence. Perfect for students, career changers, or those seeking supplemental income in Denver's thriving tech scene.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain accurate documentation of interactions and resolutions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to knowledge base improvements and training materials
- Monitor chat queues with average response time under 90 seconds
- Proactively identify opportunities to enhance customer satisfaction
- Participate in weekly team training sessions and performance reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service or chat support experience
- Exceptional written communication skills with professional tone
- Proficiency in CRM software (Zendesk/Salesforce) and chat platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and de-escalation abilities
- Reliable high-speed internet and quiet home workspace
- Available 20-25 hours/week with evening/weekend flexibility