Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist in Jacksonville! We're seeking tech-savvy communicators to deliver exceptional virtual support through our digital channels. This flexible role offers remote work options while maintaining a local connection to our Jacksonville operations. Enjoy competitive compensation, comprehensive training, and a supportive environment where your problem-solving skills shine. Perfect for students, career changers, or professionals seeking work-life balance.
Responsibilities
- Provide real-time text-based support via live chat and messaging platforms
- Resolve customer inquiries regarding products, services, and technical issues
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Adhere to service level agreements and quality standards
- Identify opportunities for process improvements
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 6 months customer service experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software and chat platforms
- Strong problem-solving and conflict resolution abilities
- Available to work evenings and weekends (20-25 hours/week)
- Reside within 50 miles of Jacksonville, FL