Job Description
Join our dynamic team as a Part-Time Chat Support Specialist in the heart of New York City! TechConnect Solutions is seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat support. This flexible role is perfect for students, freelancers, or professionals seeking supplemental income while making a tangible impact.
Responsibilities
- Provide instant, professional support via live chat across multiple platforms
- Resolve customer inquiries, troubleshoot technical issues, and process requests efficiently
- Maintain detailed documentation of interactions and resolutions
- Collaborate with cross-functional teams to escalate complex issues
- Continuously improve support processes through customer feedback analysis
- Adhere to SLA targets and quality assurance standards
- Contribute to knowledge base development and training materials
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or technical support role
- Exceptional written communication skills with professional tone
- Proficiency in CRM tools (Zendesk, Intercom, etc.) and chat platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Available to work 20-25 hours weekly (evenings/weekends required)
- Must be authorized to work in the United States