Job Description
Join ConnectHub Solutions as a Part-Time Chat Support Specialist and become the digital voice of our innovative tech brand! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat interactions. This flexible role offers remote work options with training and growth opportunities within our dynamic team.
Responsibilities
- Provide instant support to customers via live chat, resolving inquiries about products/services
- Maintain detailed chat documentation and update CRM systems
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities and promote new features
- Adhere to quality standards and response time metrics
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in digital channels
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Strong problem-solving and multitasking abilities
- Available 20-25 hours/week including weekend shifts
- High-speed home internet and quiet workspace