Job Description
Join TechConnect Solutions' dynamic team as a Part-Time Chat Support Specialist! We're hosting an exclusive hiring event for Jacksonville residents seeking flexible, remote customer service opportunities. Deliver exceptional digital support to global clients while enjoying competitive pay and a modern work culture. Perfect for students, parents, or professionals seeking supplemental income with minimal commute.
Our chat support roles require zero technical experience – we provide comprehensive training. Enjoy flexible scheduling (evenings/weekends available), performance-based incentives, and opportunities for advancement. Work from home with our secure cloud-based platform while making a real impact on customer satisfaction.
Responsibilities
- Resolve customer inquiries via live chat within 2-minute response time SLA
- Process orders, troubleshoot technical issues, and escalate complex cases
- Maintain detailed case notes in CRM system for continuity
- Collaborate with Tier 2 support using internal communication tools
- Adhere to strict data security protocols and confidentiality guidelines
- Meet weekly KPIs for customer satisfaction (CSAT) and resolution rates
- Participate in bi-weekly training sessions on product updates
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 6 months customer service experience preferred
- Exceptional written communication skills with professional tone
- Reliable internet connection and quiet home workspace
- Ability to multitask across 3-5 concurrent chats
- Strong problem-solving and conflict resolution abilities
- Available for 20-30 hours/week (evenings/weekends required)
- Must pass background check and drug screening