Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist in Columbus! We're seeking tech-savvy communicators to deliver exceptional digital support while enjoying flexible scheduling and comprehensive paid training. Perfect for students, career-changers, or anyone seeking remote-friendly hours with growth opportunities into senior roles. Enjoy a supportive environment, performance bonuses, and the chance to master cutting-edge CRM platforms while making real impact.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction ratings
- Master proprietary CRM tools during paid onboarding (40 hours)
- Collaborate with cross-functional teams on complex issue escalation
- Maintain accurate documentation in ticketing systems
- Identify upsell opportunities for service enhancements
- Participate in weekly performance reviews and skill-building workshops
Qualifications
- High school diploma or equivalent (college students encouraged)
- 60+ WPM typing speed with 98% accuracy
- Proficiency in G Suite and Windows OS
- 1+ years customer service experience preferred
- Fluent written English with professional tone
- Reliable high-speed internet and quiet workspace
- Available 20-30 hours/week (evening/weekend shifts available)