Job Description
Join ConnectCare Solutions at our exclusive Philadelphia hiring event for part-time chat support specialists! We're seeking empathetic communicators to deliver exceptional customer service through digital channels. This flexible role offers remote training with on-site support in our downtown Philadelphia hub. Enjoy competitive pay, schedule flexibility, and opportunities for career growth in our expanding healthcare tech division.
Responsibilities
- Provide real-time chat support to resolve patient inquiries and technical issues
- Document interactions accurately in our CRM system
- Collaborate with medical teams to escalate complex cases
- Maintain HIPAA compliance in all digital communications
- Participate in bi-weekly performance reviews and training sessions
- Support system testing during product updates
- Track and report common customer pain points
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with live chat platforms (Zendesk, Intercom)
- Basic knowledge of healthcare terminology preferred
- Ability to multitask in fast-paced environments
- Reliable home internet connection for remote work
- Must attend in-person hiring event on October 15th