Job Description
Join ConnectHub Solutions' elite customer support team in Austin! We're seeking dynamic Part-Time Chat Support Specialists to deliver exceptional digital experiences. This remote-friendly role offers flexible scheduling and immediate start for tech-savvy communicators passionate about problem-solving. Enjoy competitive pay, comprehensive training, and opportunities for growth in a fast-paced startup environment.
Responsibilities
- Provide real-time chat support across multiple platforms (web, social, messaging apps)
- Resolve customer inquiries with empathy and efficiency, achieving 95%+ satisfaction rates
- Document interactions in CRM systems while maintaining precise case notes
- Collaborate with technical teams to resolve escalated issues
- Participate in ongoing product training to maintain expertise
- Monitor chat queues during assigned shifts with <2-minute response targets
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience via digital channels
- Proficiency in typing (60+ WPM) with exceptional grammar skills
- Ability to multitask in high-volume chat environments
- Basic troubleshooting knowledge for common tech issues
- Reliable home office setup with high-speed internet
- Available for 20-30 hours/week, including weekend shifts