Job Description
Join ConnectCare Solutions at our exclusive hiring event for Local Chat Support Jobs in Fort Worth! We're seeking passionate individuals to deliver exceptional remote customer service through our cutting-edge chat platform. This is your opportunity to build a flexible career with a leader in customer experience solutions. Enjoy competitive pay, comprehensive training, and a supportive team environment. Apply today!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions using CRM systems
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and resolution rates
- Contribute to knowledge base improvements and training materials
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Exceptional written communication skills (100+ WPM typing)
- Proficiency with Windows OS and troubleshooting tools
- Ability to work independently in a remote setting
- Available to work evenings/weekends (20-30 hrs/week)