Job Description
Join ConnectCare Solutions as a Part-Time Chat Support Specialist and become the digital face of our innovative healthcare platform! We're seeking empathetic communicators to deliver exceptional customer service via live chat, helping patients navigate our cutting-edge telehealth services. This fully remote role offers flexible scheduling while making a tangible impact on healthcare accessibility.
Why You'll Love Working With Us:
- Work remotely from anywhere in Colorado or Pennsylvania
- Competitive hourly pay plus performance incentives
- Comprehensive paid training and ongoing development
- Flexible 20-30 hour weekly schedule
- Health, dental, and vision benefits for part-timers
- Opportunities for advancement into specialist roles
Responsibilities
- Provide real-time chat support to patients and healthcare providers
- Troubleshoot technical issues with telehealth platform functionality
- Document interactions accurately in our CRM system
- Collaborate with clinical teams to resolve complex patient inquiries
- Maintain HIPAA compliance in all digital communications
- Identify opportunities to improve patient experience workflows
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional written communication skills (WPM 60+)
- Proficiency with CRM and live chat software
- Reliable high-speed internet connection
- Strong problem-solving abilities under pressure
- Must be located in CO or PA with flexible availability
- Basic healthcare terminology knowledge a plus