Job Description
Join TechConnect Solutions as a Part-Time Chat Support Specialist and become the digital face of our cutting-edge tech brand! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. This remote-friendly role offers flexible hours (20-30 hrs/week) while supporting industry-leading products. Perfect for students, career-changers, or tech enthusiasts seeking meaningful part-time work. Our competitive compensation includes paid training and growth opportunities into senior support roles.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and speed
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities and promote product features
- Adhere to SLA targets and quality assurance standards
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or chat support experience
- Exceptional written communication skills (type 50+ WPM)
- Proficiency with CRM software (Zendesk/Salesforce)
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting knowledge
- Availability for evening/weekend shifts (US Pacific Time)
- US work authorization required