Job Description
Join TechConnect Solutions' exclusive hiring event for Part-Time Chat Support Specialists in San Jose, CA! Deliver exceptional customer experiences through live chat while enjoying flexible hours and competitive pay. We're seeking empathetic communicators to join our dynamic remote support team.
What We Offer:
- Flexible part-time schedule (20-30 hrs/week)
- Comprehensive paid training
- Performance-based incentives
- Modern remote work setup
- Clear growth pathways
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues and billing questions
- Maintain detailed support documentation
- Collaborate with senior team on complex cases
- Meet 95% customer satisfaction targets
- Adhere to brand communication guidelines
- Identify upsell opportunities for premium services
Qualifications
- 1+ years customer service experience
- 60+ WPM typing accuracy
- Proficiency with Zendesk/Intercom
- Strong problem-solving skills
- Available to work evenings/weekends
- High school diploma required
- Basic CRM knowledge
- Positive attitude under pressure