Job Description
Join ConnectCare Solutions at our exclusive Jacksonville hiring event for part-time Chat Support Specialists! We're seeking empathetic communicators to deliver exceptional remote customer service through our digital platforms. This flexible role offers competitive pay, comprehensive training, and the opportunity to grow your career in tech support—all while maintaining work-life balance. Perfect for students, career changers, or experienced support professionals seeking supplemental income.
Responsibilities
- Provide real-time chat support to resolve customer inquiries regarding products/services
- Maintain detailed documentation of interactions and resolution processes
- Collaborate with technical teams to escalate complex issues
- Adhere to service level agreements (SLAs) for response times
- Utilize CRM systems to track customer interactions and preferences
- Identify opportunities to improve customer experience workflows
- Participate in continuous training on product updates and support techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software and troubleshooting tools
- Strong problem-solving abilities with customer-centric mindset
- Reliable high-speed internet and quiet home office space
- Available to work evenings/weekends (20-30 hours/week)