Job Description
Join our award-winning support team and launch your customer service career with comprehensive paid training! SupportConnect Solutions is seeking empathetic and tech-savvy individuals for part-time chat support roles in Indianapolis. Enjoy flexible scheduling, remote work options after training, and opportunities for advancement. We provide all necessary tools and mentorship to help you succeed in this dynamic role.
What We Offer:
- Full paid training program (2 weeks)
- Flexible part-time schedules
- Remote work opportunities post-training
- Performance-based bonuses
- Comprehensive benefits package
Responsibilities
- Provide real-time chat support to resolve customer inquiries
- Maintain detailed case notes in CRM systems
- Collaborate with team to resolve complex issues
- Adhere to service level agreements (SLAs)
- Identify and escalate unresolved issues
- Contribute to process improvement initiatives
- Complete weekly performance metrics
Qualifications
- High school diploma or equivalent
- Excellent written communication skills
- Ability to type 40+ WPM accurately
- Customer service experience preferred
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Ability to work independently
- Basic computer proficiency