Job Description
Join TechConnect Solutions' dynamic customer support team as a Part-Time Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional digital customer experiences through our live chat platform. This flexible role offers competitive pay, growth opportunities, and the chance to make an immediate impact.
Why Apply?
- Flexible 20-30 hour/week schedule
- Competitive hourly pay with performance incentives
- Comprehensive training and development programs
- Collaborative remote-first team culture
- Opportunities for advancement to senior roles
Responsibilities
- Respond to customer inquiries via live chat within 60-second target response times
- Resolve technical issues, billing questions, and product concerns using CRM systems
- Maintain detailed case notes and documentation in Salesforce
- Collaborate with Tier 2 support teams for complex escalations
- Meet/exceed monthly CSAT and resolution rate KPIs
- Participate in bi-weekly training sessions on new products and processes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience, preferably in chat support
- Exceptional written communication skills with professional tone
- Proficiency in CRM platforms (Salesforce, Zendesk, or similar)
- Type 60+ WPM with 95%+ accuracy
- Ability to multitask 3-5 concurrent chat conversations
- Reliable internet connection and quiet home workspace