Job Description
Join TechConnect Solutions' award-winning customer experience team! We're seeking passionate Part-Time Chat Support Specialists to deliver exceptional digital customer service from our San Jose headquarters. This hybrid role combines the energy of our collaborative office environment with flexible scheduling (20-30 hours/week), perfect for students or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for growth in the fast-paced tech sector.
Responsibilities
- Provide real-time chat support for technical product inquiries across multiple platforms
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with Tier 2 teams for complex technical escalations
- Meet/exceed performance metrics for response time and CSAT scores
- Contribute to knowledge base improvements and process optimization
Qualifications
- 6+ months customer service experience (chat/email preferred)
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Salesforce or similar CRM platforms
- Strong problem-solving skills with analytical mindset
- Ability to multitask in fast-paced digital environments
- Flexible availability including weekend/evening shifts
- High school diploma or equivalent; tech certification a plus