Job Description
Join TechConnect Solutions' award-winning customer team as a Part-Time Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional digital experiences through live chat. This remote-friendly role offers flexible hours and competitive pay while supporting cutting-edge tech products. Our Hiring Event: Virtual interviews scheduled October 15-18. Apply today to secure your spot!
What You'll Gain:
- Industry-leading training and certification
- Flexible scheduling (20-30 hrs/week)
- Comprehensive benefits package
- Clear career advancement paths
Responsibilities
- Deliver real-time support via live chat, email, and social channels
- Resolve technical issues and product inquiries efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier 2 support on complex escalations
- Meet/exceed CSAT and resolution time metrics
- Contribute to knowledge base documentation
- Participate in bi-weekly team training sessions
Qualifications
- 1+ years customer support experience (chat preferred)
- Exceptional written communication skills
- Proficiency with CRM platforms (Zendesk/Salesforce)
- Ability to handle 3+ concurrent chats
- Strong problem-solving abilities
- High school diploma or equivalent
- Reliable home office setup with high-speed internet
- Available for evening/weekend shifts