Job Description
Join TechConnect Solutions as a Part-Time Chat Support Specialist and become a vital part of our award-winning customer experience team! We're seeking empathetic communicators to deliver exceptional support through our live chat platform. This role offers paid training, flexible scheduling, and the opportunity to grow your career in tech without prior experience. Perfect for students, career-changers, or professionals seeking work-life balance. Enjoy competitive pay, remote options after training, and a collaborative environment where your voice matters.
Our comprehensive 2-week paid training program will equip you with all necessary tools to succeed, from product knowledge to advanced troubleshooting techniques. You'll represent innovative brands while developing valuable skills in digital communication, conflict resolution, and CRM systems. Ready to launch your customer service journey? Apply today and start making an impact!
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues using knowledge base and escalation protocols
- Document interactions in CRM system with detailed case notes
- Collaborate with support team during peak hours via internal chat
- Identify upsell opportunities during customer interactions
- Maintain 95%+ customer satisfaction score through personalized solutions
- Participate in weekly team training sessions to refine skills
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 50 WPM typing accuracy
- Experience with Zendesk or similar CRM platforms
- Exceptional written communication skills in English
- Ability to multitask across 3-4 concurrent chats
- Patience and empathy when handling frustrated customers
- Flexible availability including evenings and weekends
- Basic troubleshooting knowledge for software/hardware issues