Job Description
Join TechFlow Solutions as a Part-Time Chat Support Specialist and be the digital voice of our thriving tech community! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat support. This remote-friendly role offers flexible scheduling while empowering you to solve technical issues with speed and precision. Enjoy competitive compensation, comprehensive training, and immediate start opportunities. Help us redefine customer support in Austin's dynamic tech landscape!
Responsibilities
- Resolve customer inquiries via live chat with under 60-second response times
- Master internal knowledge base to provide accurate technical solutions
- Document interactions using CRM systems for continuous improvement
- Collaborate with Tier-2 teams for complex troubleshooting escalation
- Maintain CSAT scores above 95% through personalized support
- Participate in weekly training to stay updated on product features
- Identify trends in customer feedback for proactive solutions
Qualifications
- Minimum 1 year customer service experience (chat/voice)
- Exceptional typing speed (60+ WPM with 95% accuracy)
- Proficiency in Zendesk/Salesforce or similar platforms
- Strong problem-solving skills with logical approach
- Ability to multitask across 3+ concurrent chats
- High school diploma or equivalent required
- Available for evening/weekend shifts (4-6 hour blocks)
- Residency in Austin metro area preferred