Job Description
Join our award-winning team as a Part-Time Chat Support Specialist and become the digital face of our innovative tech solutions! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This remote-friendly role offers flexible scheduling while supporting cutting-edge AI tools that empower you to resolve inquiries efficiently. Enjoy competitive pay, comprehensive training, and the opportunity to grow within our rapidly expanding company. Perfect for students, career-changers, or anyone seeking work-life balance without compromising impact.
Responsibilities
- Deliver real-time technical support via live chat for SaaS products
- Resolve customer inquiries with empathy and technical precision
- Document interactions and maintain detailed case histories
- Collaborate with Tier 2 engineers for complex issue escalation
- Adhere to SLA targets for response and resolution times
- Contribute to knowledge base documentation improvements
- Participate in weekly training on product updates
- Monitor chat queues during assigned shifts
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficient in CRM systems (Zendesk/Salesforce)
- Excellent written communication skills (WPM 50+)
- Basic troubleshooting knowledge for web applications
- Ability to multitask across 3-5 concurrent chats
- Reliable high-speed internet connection
- Flexible availability including weekends