Job Description
Join our dynamic team as a Part-Time Chat Support Specialist in Austin! TechConnect Solutions is hosting a exclusive hiring event for tech-savvy communicators to deliver exceptional customer experiences via live chat. This remote-friendly role offers flexible hours while supporting our innovative SaaS platform. No prior experience required—comprehensive training provided!
Why Join Us?
- Competitive hourly pay + performance bonuses
- 100% remote work options
- Free professional development courses
- Health benefits for part-timers (20+ hrs/week)
- Collaborative startup culture
Ready to launch your customer service career? Apply now and interview at our Austin hiring event!
Responsibilities
- Resolve customer inquiries via live chat within 2-minute response time
- Troubleshoot technical issues using remote diagnostic tools
- Document interactions in Zendesk CRM with 95%+ accuracy
- Escalate complex issues to Tier 2 support with detailed context
- Maintain 90%+ customer satisfaction score through empathetic communication
- Adhere to SLAs and compliance protocols for data security
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (required)
- Minimum 40 WPM typing speed (assessed during interview)
- Proficiency with Google Workspace and basic troubleshooting
- Exceptional written communication skills in English
- Ability to multitask across 3+ concurrent chats
- Experience with CRM systems (preferred, not required)
- Flexible availability including weekends (Sat/Sun)
- Must attend in-person hiring event in Austin