Job Description
Join TechConnect Solutions' award-winning support team as a Part-Time Chat Support Specialist in Austin! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This remote-friendly role offers flexible scheduling (20-30 hrs/week), competitive pay, and comprehensive training. Perfect for students, career changers, or those seeking supplemental income with immediate availability. Enjoy a collaborative virtual environment, performance bonuses, and growth opportunities into senior technical roles.
Why TechConnect Solutions?
• Industry-leading training program
• Flexible scheduling options
• Remote-first culture with Austin-based team meetups
• Comprehensive health benefits (eligible after 90 days)
• Career advancement pathways
Responsibilities
- Deliver real-time chat support via web and mobile platforms for SaaS products
- Troubleshoot technical issues using diagnostic tools and knowledge base resources
- Document cases in CRM systems with detailed resolution notes
- Collaborate with Tier 2 engineers for complex escalations
- Maintain average response time under 45 seconds
- Participate in weekly training sessions to update product knowledge
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or technical support experience
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency with Zendesk, Intercom, or similar support platforms
- Excellent written communication skills with professional tone
- Ability to multitask across 3-4 concurrent chats
- Reliable internet connection (minimum 20 Mbps)
- Available to work evenings/weekends based on business needs