Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist at ConnectHub Solutions! We're hosting an exclusive hiring event for tech-savvy communicators to deliver exceptional virtual support. This role offers flexible scheduling, remote training, and growth opportunities in a fast-paced digital environment. Perfect for students, career changers, or professionals seeking work-life balance!
Responsibilities
- Provide real-time support via live chat, resolving customer inquiries within 2 minutes
- Maintain detailed CRM documentation for all customer interactions
- Collaborate with cross-functional teams to escalate complex technical issues
- Proactively identify upsell opportunities based on customer needs
- Participate in weekly performance improvement sessions
- Adhere to strict data security protocols during all interactions
Qualifications
- Minimum 6 months customer service experience (chat support preferred)
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency with Zendesk and Salesforce platforms
- Strong problem-solving skills in high-pressure scenarios
- Available to work evenings/weekends (20-30 hrs/week)
- Associate degree or equivalent professional certification