Job Description
Join the Apex Team
Are you a natural problem solver who thrives on clear, effective communication? Apex Support Solutions is seeking a dedicated Part-Time Chat Support Specialist to join our remote-friendly team based in Chicago, IL. We pride ourselves on delivering top-tier customer experiences, and we need someone with a passion for service to help us maintain that standard.
In this role, you will act as the first point of contact for our clients, handling inquiries with empathy, speed, and accuracy. Whether resolving technical glitches or answering product questions, you will play a crucial role in driving customer satisfaction and retention.
Why You'll Love Working With Us:
- Flexible scheduling designed for work-life balance.
- Competitive hourly pay starting at $18.00.
- Comprehensive training and ongoing professional development.
- A collaborative and inclusive company culture.
Ready to make an impact? Apply today!
Responsibilities
- Respond to customer inquiries via live chat channels in a professional and timely manner.
- Diagnose technical issues and provide clear, step-by-step solutions to customers.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Identify and escalate complex issues to the Senior Technical Team for resolution.
- Stay updated on product updates and FAQs to provide the most current information.
- Proactively seek opportunities to up-sell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED required; Associate degree or equivalent experience preferred.
- Previous experience in customer service, technical support, or chat support is highly desirable.
- Excellent typing speed and accuracy (minimum 40 words per minute).
- Strong written communication skills with a focus on grammar and tone.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic proficiency with computers and CRM software (e.g., Zendesk, Salesforce).
- Must be available for set shift hours during business days.