Job Description
Join our award-winning team as a Part-Time Chat Support Specialist in Chicago! We're hosting an exclusive hiring event for tech-savvy communicators to deliver exceptional customer experiences through live chat. Enjoy flexible scheduling, competitive pay, and a dynamic work environment focused on growth and innovation. No weekends required!
Why Join Us?
- Flexible part-time hours (20-30 hrs/week)
- Comprehensive paid training
- Performance-based incentives
- Remote-first hybrid model
- Clear career advancement paths
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case notes in CRM system
- Escalate complex issues to Tier 2 support when needed
- Contribute to knowledge base documentation
- Participate in weekly performance reviews
- Support multiple product lines (SaaS, e-commerce, fintech)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency with Zendesk, Intercom, or similar platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Basic troubleshooting for tech/software issues
- Must be authorized to work in the US