Job Description
Join TechSolve Solutions' dynamic customer support team as a Part-Time Chat Support Specialist in Columbus, OH. We're seeking empathetic communicators to deliver exceptional digital experiences to our local clients. This role offers flexible scheduling with immediate availability to start. Work from our downtown Columbus hub and become part of Ohio's growing tech support community.
Our ideal candidate thrives in fast-paced digital environments, excels at resolving customer inquiries via chat, and values making a direct impact on client satisfaction. Enjoy competitive pay, comprehensive training, and opportunities for career advancement within our expanding Ohio operations.
Responsibilities
- Provide real-time chat support to resolve technical inquiries and account issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with technical teams to escalate complex issues efficiently
- Deliver personalized solutions while adhering to service level agreements
- Contribute to knowledge base improvements and process optimization
- Monitor chat queues and maintain response time standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service experience via chat/email/phone
- Exceptional written communication skills with strong grammar
- Proficiency in CRM platforms and chat software (Zendesk, Intercom)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with attention to detail
- Reliable transportation to our Columbus office location
- Availability to work evenings/weekends based on business needs