Job Description
Join TechConnect Solutions as a Part-Time Chat Support Specialist and become the face of our brand! We're seeking friendly, tech-savvy individuals to deliver exceptional customer experiences through live chat. This is your chance to launch a rewarding career in customer service with flexible hours and immediate start opportunities. Perfect for students, parents, or anyone seeking work-life balance in the heart of Columbus!
As a valued member of our support team, you'll resolve inquiries, troubleshoot issues, and build lasting customer relationships—all from the comfort of our modern downtown office. No prior experience? No problem! We provide comprehensive training to set you up for success.
Responsibilities
- Deliver real-time customer support via live chat platform
- Resolve technical inquiries, billing questions, and product issues
- Maintain detailed documentation of interactions and resolutions
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing speed of 35+ WPM
- Strong problem-solving and empathy skills
- Availability to work evenings/weekends (minimum 20 hours/week)
- US work authorization and local Columbus residency