Job Description
Join our award-winning team at SupportHub Solutions as a Part-Time Chat Support Specialist in Columbus, OH! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. This remote-friendly role offers immediate start with competitive pay and flexible scheduling.
Why You'll Love Working With Us:
- Industry-leading training program
- Performance-based quarterly bonuses
- Clear career advancement paths
- Comprehensive benefits package (PTO, 401k)
- Cutting-edge tech tools and resources
Responsibilities
- Deliver real-time customer support via live chat platform
- Troubleshoot technical issues and resolve inquiries efficiently
- Document interactions and update customer databases accurately
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT > 95%)
- Adhere to SLAs for response time and resolution metrics
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (chat/email focus)
- Exceptional written communication skills with 60+ WPM typing
- Proficiency with CRM systems (Zendesk, Salesforce)
- Strong problem-solving and multitasking abilities
- Reliable home office setup with high-speed internet
- Available 20-30 hours/week (flexible scheduling)
- Must pass background check and drug screening