Job Description
Join our award-winning customer support team and deliver exceptional experiences from the comfort of your home! As a Customer Service Representative at Apex Solutions Inc., you'll be the voice of our brand, helping customers resolve inquiries with empathy and efficiency. We provide comprehensive training, flexible schedules, and a supportive remote work environment where your growth matters.
Why Work With Us?
- Industry-leading benefits package (health, dental, vision)
- Home office stipend and equipment provided
- Clear career advancement paths
- Collaborative virtual team culture
- Quarterly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using CRM systems
- Collaborate with technical teams to resolve complex issues
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs for response time and resolution efficiency
- Participate in weekly training and process improvement initiatives
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced remote environment
- High-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space
- Ohio residency required for tax purposes