Job Description
Join our dynamic team as a Part-Time Chat Support Specialist at GlobalConnect Solutions! We're hosting an exclusive hiring event for tech-savvy communicators in Chicago. Deliver exceptional customer experiences through real-time chat while enjoying flexible hours and competitive compensation. Perfect for students, career changers, or anyone seeking remote-friendly work with growth opportunities.
Responsibilities
- Respond to customer inquiries via live chat with accuracy and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to SLA standards and maintain high CSAT scores
- Proactively identify upsell opportunities for premium services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- 60+ WPM typing speed with exceptional grammar
- Proficiency in CRM platforms (Zendesk/Salesforce)
- Ability to multitask across 3-4 chat windows
- Available 20-30 hours/week (evenings/weekends required)
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet and quiet workspace