Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist! We're hosting an exclusive hiring event in Georgia for Denver-based remote roles. Deliver exceptional support through live chat while enjoying competitive pay, flexible scheduling, and growth opportunities. Perfect for tech-savvy communicators seeking impactful part-time work.
Responsibilities
- Resolve customer inquiries via live chat with speed and empathy
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex issues
- Adhere to brand voice and service standards
- Identify upsell opportunities for premium services
- Participate in weekly performance reviews
- Maintain 95% customer satisfaction score
Qualifications
- Minimum 6 months chat support or customer service experience
- Typing speed of 50+ WPM with 98% accuracy
- Proficiency with Zendesk/Salesforce chat platforms
- Strong problem-solving and conflict resolution skills
- Available 20-30 hours/week across evenings/weekends
- High-speed home internet and quiet workspace
- Excellent written communication in English