Job Description
Join our dynamic team as a Part-Time Chat Support Specialist in Houston, TX! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat support. This flexible role offers remote work options with competitive compensation and growth opportunities in a rapidly expanding tech company.
Responsibilities
- Resolve customer inquiries via live chat with speed and professionalism
- Document interactions and escalate complex issues to senior specialists
- Maintain product knowledge across multiple service platforms
- Collaborate with cross-functional teams to improve support workflows
- Meet performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance technical skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or chat support experience
- Excellent typing skills (60+ WPM) and written communication
- Proficiency with CRM systems (Zendesk, Salesforce)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-30 hrs/week)