Job Description
Are you a proactive communicator looking to make an impact from day one? Apex Digital Solutions is seeking a dedicated Part-Time Chat Support Specialist to join our dynamic team in Austin, TX. In this role, you will be the voice of our brand, providing exceptional customer service through real-time text-based interactions.
We are looking for candidates ready to start immediately and thrive in a fast-paced environment. If you possess a passion for solving problems and have excellent written communication skills, we want to hear from you.
Responsibilities
- Respond to customer inquiries via live chat with speed, accuracy, and empathy.
- Assist customers with troubleshooting common technical issues and account setup.
- Maintain accurate and up-to-date customer records in our CRM system.
- Identify opportunities to upsell or cross-sell products/services when appropriate.
- Escalate complex issues to the senior support team for resolution.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of experience in customer support or technical helpdesk roles.
- Proven typing speed of 40+ WPM.
- Excellent written communication skills with a professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including evenings and weekends.