Job Description
Join ConnectFlow Solutions as a Part-Time Chat Support Specialist and become the voice of our brand! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This flexible role offers immediate start and is perfect for students, career changers, or anyone seeking remote work-life balance. No weekends required!
Why Join Us? • Competitive pay + performance bonuses • Free premium training and certification • Flexible scheduling options • Collaborative remote culture • Growth opportunities to full-time roles
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues for SaaS products using troubleshooting guides
- Document interactions in CRM system with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Identify cross-selling opportunities for premium features
- Maintain 95% CSAT score through personalized solutions
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficient in Zendesk, Intercom, or similar chat platforms
- Excellent written communication skills in English
- Ability to multitask across 3-4 chat windows
- Reliable high-speed internet connection
- Available 20-30 hours/week (evenings/weekends required)