Job Description
Join TechConnect Solutions for an exclusive hiring event seeking passionate Chat Support Specialists in Jacksonville! We're expanding our local customer service team and invite enthusiastic individuals to deliver exceptional digital support. Enjoy flexible schedules, comprehensive training, and a supportive team environment. Perfect for students, parents, and career changers seeking part-time opportunities with growth potential.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions and resolutions
- Collaborate with technical teams to escalate complex issues
- Adhere to service level agreements and quality standards
- Utilize CRM systems to track customer interactions
- Proactively identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Excellent typing skills (40+ WPM) with strong attention to detail
- Proficiency in CRM software and chat platforms
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving and communication skills
- Reliable internet connection for remote work