Job Description
Join our award-winning support team at NexusConnect Solutions! We're hosting an exclusive hiring event for passionate individuals seeking flexible part-time chat support roles in Jacksonville, FL. As a Chat Support Specialist, you'll be the digital face of our clients, delivering exceptional customer experiences through real-time messaging platforms. This is your opportunity to build a rewarding career while enjoying work-life balance in Florida's vibrant business hub.
Our comprehensive training program ensures you'll master cutting-edge support tools and techniques. Enjoy competitive pay, flexible scheduling, and a supportive remote work environment. Ready to transform your communication skills into a thriving career? Apply today and become part of Jacksonville's fastest-growing tech support community!
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple industries
- Maintain detailed case documentation using CRM systems
- Collaborate with technical teams to escalate complex issues
- Adhere to SLAs and quality assurance metrics
- Contribute to continuous improvement of support protocols
- Participate in bi-weekly team training sessions
- Support seasonal peak demand periods with flexible scheduling
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Exceptional written communication and typing speed (60+ WPM)
- Proficiency with CRM and ticketing systems
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and de-escalation skills
- Reliable high-speed internet connection
- Available to work evenings/weekends (20-30 hours/week)