Job Description
Join ConnectCare Solutions' exclusive hiring event for part-time chat support specialists in Jacksonville, FL! We're seeking empathetic communicators to deliver exceptional remote customer service through live chat platforms. This role offers flexible hours, competitive pay, and immediate start opportunities. Perfect for students, career-changers, or anyone seeking supplemental income while making a tangible impact. No prior experience required – we provide comprehensive training!
Responsibilities
- Provide real-time customer support via live chat for healthcare services
- Resolve inquiries efficiently while maintaining a friendly, professional tone
- Document interactions accurately in our CRM system
- Collaborate with support teams to escalate complex issues
- Adhere to HIPAA compliance and data security protocols
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong written communication and typing skills (40+ WPM)
- Reliable internet connection and quiet home workspace
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency with browser applications
- Customer service mindset with patience and problem-solving skills
- Flexible availability (evenings/weekends required)
- Must attend in-person hiring event at Jacksonville location