Job Description
Join TechSolv Solutions as a Part-Time Chat Support Specialist and launch your career in customer service with comprehensive paid training! We're seeking friendly, tech-savvy individuals in Columbus, OH to deliver exceptional digital support to our clients. Enjoy flexible hours while gaining valuable experience in live chat assistance, troubleshooting, and customer relationship building. Our paid training program ensures you'll master our systems and best practices before handling customer interactions. This role is perfect for students, career changers, or anyone seeking a flexible part-time opportunity with growth potential. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with technical teams to escalate complex problems effectively
- Monitor chat queues and maintain response time targets
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to stay updated on products and processes
- Contribute to team knowledge base with solution documentation
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Strong written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency and internet navigation skills
- Customer service mindset with patience and problem-solving aptitude
- Reliable internet connection and quiet home workspace
- Availability to work evenings/weekends (schedule flexibility required)
- Must pass background check and complete paid training program