Job Description
Join ConnectCare Solutions' exclusive hiring event for dynamic Part-Time Chat Support Specialists in New York! We're seeking empathetic communicators to deliver exceptional customer experiences through digital channels. This hybrid role combines the flexibility of remote work with on-site training at our Manhattan hub. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced healthcare tech environment.
Responsibilities
- Provide real-time chat support to resolve patient inquiries and technical issues
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with medical teams to escalate complex patient concerns
- Adhere to HIPAA compliance standards for all communications
- Contribute to process improvement initiatives for chat workflows
- Support quality assurance through peer review sessions
- Participate in bi-weekly training on new healthcare protocols
Qualifications
- Minimum 1 year customer support experience in healthcare or tech
- 60+ WPM typing accuracy with strong grammar skills
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Ability to multitask across 3-5 concurrent chat sessions
- Familiarity with EMR systems (Epic/Cerner preferred)
- Must be available evenings/weekends (20-25 hrs/week)
- NYC residency required for on-site training