Job Description
Join our award-winning customer support team as a Part-Time Chat Support Specialist in Columbus, OH! We're seeking tech-savvy communicators to deliver exceptional digital experiences through live chat. Enjoy flexible scheduling, comprehensive paid training, and a supportive remote-friendly environment. Perfect for students, career changers, or those seeking supplemental income. No prior experience required – we provide all tools for success!
Responsibilities
- Deliver real-time customer support via text-based chat platforms
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed case notes in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet quality and response time metrics consistently
- Contribute to process improvement initiatives
- Complete ongoing training modules to enhance skills
Qualifications
- High school diploma or equivalent
- Excellent written communication skills (typing 40+ WPM)
- Strong problem-solving abilities and emotional intelligence
- Comfortable with multitasking in fast-paced environments
- Reliable internet connection and quiet home office space
- Ability to work independently with minimal supervision
- Basic computer proficiency and internet navigation skills
- Must be available for 20-25 hours/week (evenings/weekends)