Job Description
Welcome to Apex Support Solutions, where we are redefining customer excellence. We are currently seeking dedicated Part-Time Chat Support Specialists to join our team in Indianapolis, Georgia. If you are a natural problem solver with a passion for helping others, we want to hear from you.
We offer comprehensive Paid Training to ensure you are fully equipped to handle client inquiries with confidence. This is a fantastic opportunity for those looking to enter the tech support industry or expand their career in customer service.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible part-time schedule to accommodate your lifestyle.
- Career advancement opportunities within the company.
- Supportive and inclusive work environment.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy.
- Provide technical troubleshooting and product guidance.
- Maintain a high level of professionalism and empathy in every interaction.
- Log customer feedback and issues into our CRM database.
- Collaborate with the team to resolve complex account issues.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent.
- Strong written communication skills (typing speed 40+ WPM recommended).
- Basic computer literacy and internet navigation skills.
- Previous customer service experience is a plus, but not required.
- Ability to work flexible part-time shifts, including evenings and weekends.
- Reliable internet connection and home office setup (if remote).