Job Description
Join TechConnect Solutions as a Part-Time Chat Support Specialist and become the face of our digital customer experience! We're seeking empathetic communicators to provide real-time assistance via chat platforms while working remotely from the comfort of your home. This flexible role offers 20-25 hours weekly with competitive compensation and growth opportunities within our dynamic tech ecosystem.
Responsibilities
- Deliver exceptional customer support through live chat channels
- Resolve technical inquiries, billing issues, and product concerns
- Document interactions and maintain detailed case records
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to knowledge base documentation and improvement
- Monitor chat queues with strict adherence to SLA targets
- Provide product feedback to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience
- 60+ WPM typing speed with 95% accuracy
- Proficient in CRM systems (Zendesk, Salesforce)
- Strong written communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Basic troubleshooting knowledge of software/hardware