Job Description
Join the Team at Pacific Connect Support
We are looking for empathetic, articulate, and tech-savvy individuals to join our growing customer success team in Seattle, WA. As a Part-Time Chat Support Specialist, you will be the voice of our brand, helping customers navigate our platform with ease and efficiency. We pride ourselves on a premium customer experience and are seeking someone who thrives in a fast-paced, modern environment.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00.
- Flexible part-time schedule that accommodates your lifestyle.
- Opportunity for professional growth within a dynamic tech company.
- Modern office amenities in the heart of downtown Seattle.
Responsibilities
- Engage with customers via live chat channels to resolve inquiries and provide detailed product information.
- Diagnose and troubleshoot technical issues, escalating complex cases to the senior team when necessary.
- Maintain a high level of professionalism and positive tone in every interaction, ensuring customer satisfaction.
- Document customer interactions and feedback accurately in our CRM systems.
- Collaborate with cross-functional teams to improve support processes and product features.
- Stay updated on product knowledge to provide accurate guidance.
Qualifications
- High school diploma or equivalent; previous customer service experience is preferred.
- Excellent written communication skills with a keen attention to detail and grammar.
- Ability to type 40+ WPM with high accuracy.
- Familiarity with CRM software and chat support tools is a plus.
- Must reside in or be willing to commute to Seattle, WA.
- Must be available for flexible shifts, including evenings and weekends.