Job Description
Join TechConnect Solutions' premier hiring event for dynamic Part-Time Chat Support Specialists in Virginia! We're seeking empathetic communicators to deliver exceptional digital customer experiences from our modern Norfolk hub. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in a tech-forward environment.
Why TechConnect Solutions?
- Industry-leading training programs
- Remote-friendly hybrid work options
- Performance-based incentives
- Career advancement pathways
Responsibilities
- Resolve customer inquiries via real-time chat platforms with speed and accuracy
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to resolve complex product issues
- Proactively identify upsell opportunities for premium services
- Adhere to quality assurance protocols and performance metrics
- Participate in weekly team training and feedback sessions
Qualifications
- Minimum 1 year customer service experience (chat support preferred)
- Exceptional written communication skills (120+ WPM typing)
- Proficiency with CRM tools (Salesforce, Zendesk)
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college degree a plus)
- Available 20-30 hours/week with weekend flexibility
- Must pass background check and tech literacy assessment