Job Description
Join Our Weekend Call Center Team in Seattle!
Apex Customer Solutions is hosting a hiring event for motivated Weekend Call Center Specialists. Enjoy competitive pay, flexible scheduling, and a supportive team environment while delivering exceptional customer service. Perfect for students, parents, or anyone seeking weekend work with growth opportunities.
Why Choose Us?
• Weekend-only shifts (Sat/Sun)
• Comprehensive paid training
• Performance-based bonuses
• Health benefits eligibility after 90 days
• Career advancement paths
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to resolve complex issues
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication skills
- Proficient in typing and basic computer applications
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday 8AM-6PM)
- Background check and drug screen required