Job Description
Join our award-winning customer service team in Columbus! We're seeking passionate part-time professionals to deliver exceptional support experiences. Enjoy flexible scheduling, comprehensive training, and a supportive environment where your contributions directly impact customer satisfaction. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- 6 months+ customer service experience
- Strong verbal/written communication skills
- Proficient with Windows and CRM software
- Ability to work flexible shifts (evenings/weekends)
- Typing speed of 30+ WPM
- Positive attitude and problem-solving mindset