Job Description
Join MetroConnect Services as a Part-Time Customer Service Representative and become the heart of our Houston community! We're seeking passionate individuals to deliver exceptional support while enjoying flexible scheduling and comprehensive paid training. Build meaningful connections with local customers while advancing your career in a supportive environment.
As a cornerstone of our service excellence team, you'll handle inquiries, resolve issues, and represent our brand with professionalism. This role offers growth opportunities into full-time positions and leadership tracks. Perfect for students, career-changers, or those seeking work-life balance!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat for Houston-based clients
- Resolve product/service inquiries using CRM systems and internal knowledge bases
- Process transactions and updates while maintaining accurate documentation
- Collaborate with cross-functional teams to resolve complex customer issues
- Contribute to process improvements through feedback and innovative solutions
- Uphold company standards for quality, compliance, and customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional communication skills in English (Spanish fluency a plus)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license for occasional local errands