Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and become the voice of our community! We're seeking empathetic, energetic individuals to deliver exceptional support to Columbus residents. This immediate-start opportunity offers flexible scheduling, comprehensive training, and a supportive team environment where your contributions make a real difference.
As a key member of our local team, you'll handle inbound inquiries, resolve issues with professionalism, and build lasting customer relationships. No experience? No problem! We provide full training to ensure your success. If you're passionate about helping others and thrive in a fast-paced setting, apply today to start your rewarding career journey!
Responsibilities
- Handle high-volume inbound calls and digital inquiries from Columbus customers
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with local teams to escalate complex issues and improve service quality
- Meet/exceed performance metrics including call resolution times and customer satisfaction scores
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills with Midwestern dialect fluency
- Proficient in Microsoft Office and CRM software (training provided)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities with attention to detail
- Must pass criminal background check and drug screening