Job Description
Join our elite customer service team at Global Solutions Group! We're hosting a special hiring event for passionate individuals seeking part-time opportunities in Atlanta. As a Customer Service Representative, you'll be the face of our brand—delivering exceptional experiences that drive loyalty and growth. Enjoy flexible scheduling, competitive compensation, and a supportive environment where your voice matters.
Why Apply? • Immediate start dates • Paid training • Career advancement paths • Collaborative team culture • Performance-based incentives
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed monthly performance KPIs
- Identify opportunities to improve customer experiences
- Participate in cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends